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- 5 Star Customer Experience: Winning Strategies
5 Star Customer Experience: Winning Strategies
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Getting Started
- About NSE Academy
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Intermediate Modules
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- Capital Market (Dealers) Module (CMDM)
- Derivatives Market (Dealers) Module (DMDM)
- Investment Analysis and Portfolio Management
- Fundamental Analysis Module
- Options Trading Strategies Module
- Operations Risk Management Module
- Banking Sector Module
- Treasury Management Module
- Insurance Module
- Macroeconomics for Financial Markets Module
- NSDL Depository Operations Module
- Commodities Market Module
- Technical Analysis Module
- Mergers and Acquisitions Module
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Certifications/Programs
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Online Interactive Courses
- Overview
- Technical Analysis
- Advance Technical Analysis Program Level-2
- Concept Of Trading Strategies in Capital Market
- Fundamental Analysis
- Certification in Financial Modeling and Valuation
- Equity Research And Valuation
- Application of Python in trading & investing
- Concepts & Application of Algorithmic Trading
- Data Analytics in Capital Market
- Investment Analysis and portfolio Management
- Concepts of Options Trading Strategy
- Currency Market (Forex) -Concepts and Application in Trading Strategies
- Advanced Strategies: Japanese Candlestick Charting Techniques
- Corporate Finance
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- Equity Research And Valuation Course
- Future and Option Trading Strategies
- Technical Analysis (Weekend Batch)
- Advanced Program in Finance & Wealth Management
- Currency Market Trading Strategies
- Concept and Application of Trading Strategies
- Advance Equity Research And Valuation Course
- Fundamental Analysis and Technical Analysis
- Advance Future and Options
- Advance Technical Analysis
- Index Trading Strategies Course
- Program in Wealth Management
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Online / Self-Paced Courses
- Overview
- CORPORATE FINANCE, BOND MARKETS, BANKING, INVESTMENT & WEALTH MANAGEMENT
- Technical Analysis and Chart Patterns for Capital Markets
- Global Markets, Investments ,Instruments And Portfolio Management
- Financial Technology & Data Analytics
- Financial Products Marketing & Customer Experience
- Derivatives Trading & Strategies
- Financial Planning, Banking & Investment Management
- Foundation of Capital Market Investing
- E-NCCMP
- Finance for Non-Finance Managers
- Currency Market Trading Strategies
- Finance 101
- Basics Future and Options Training
- Forex and Commodities
- Technical Analysis Masterclass
- Future and Option Trading Strategies in Hindi
- Technical Analysis in Hindi
- Equity Research and Valuation Courses in Hindi
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Class Room Courses
- Overview
- One Day Workshop on Trading & Investing in Capital Market (Stock Market) (Mumbai)
- One Day Workshop on Trading & Investing in Capital Market (Stock Market) (Delhi)
- Technical & Fundamental Analysis in Capital Market
- Technical & Fundamental Analysis in Capital Market (Delhi)
- Financial Modelling and Equity Valuation
- Gold as an Investment Instruments
- Machine Learning for Algorithmic Trading in Python
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Enterprise Training
- Overview
- LEAP - Workshop for First Time Managers
- 5 Star Customer Experience: Winning Strategies
- Unmask the Magic of Finance for Non-Finance Professionals
- AI Fusion: Transforming Finance and Sales with GenAI
- EDGE-BFSI : Enabling Digital Growth Experience for BFSI Professionals
- CyberFusion 2024: Revolutionizing BFSI Security Paradigms
- Compliance Chronicles: Regulatory Insights & Best Practices
- Navigating the Future: Strategic Leadership in BFSI
- Beyond the Glass Ceiling: Strategic Transformation Program for High Potential Women Bankers
- Personal Tax Planning - "Aaykar ko Apna Banaakar"
- PG Full Time Programs
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- Partner Programs
- International Certificate Program
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Online Interactive Courses
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Student Requirement
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For Under graduates
- Overview
- B.Com in Banking and Capital Markets
- BBA in FM by NSE Academy & GITAM, Telangana
- BBA in FM by NSE Academy & GITAM, Visakhapatnam
- BBA in FM by NSE Academy & GITAM, Bangaluru
- BBA in FM by NSE Academy & St Joseph's College
- B.Com (Hons) Capital Markets
- NSE Academy Industry Readiness Program on BFSI
- For Dealers
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For Working Professionals
- Overview
- Program in Financial Technologies Cohort-2
- Program in Finance for Non-Finance Professionals
- Program in Digital Finance and Banking
- Program in Financial Analytics
- Options Trading Strategies in Python: Advanced
- Options Trading Strategies in Python: Basic
- Options Trading Strategies in Python: Intermediate
- Certification Modules
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For Under graduates
5 Star Customer Experience: Winning Strategies
| Total Duration | Course Type |
|---|---|
| 2 Days | Offline / Classroom |
For more information, please Contact:
Meenakshi Chauhan – 8655647404
Email id: meenakshic@nse.co.in ; grovera@nse.co.in
5 Star Customer Experience: Winning Strategies is a dynamic program that provides attendees with the necessary skills and strategies they require to improve customer experiences. The program will focus on the key role of frontline employees and the drivers of the service profit chain, as well as the nuances of effective Customer Relationship Manager (CRM). Participants will learn innovative ways to engage with customers and Identify ways to resolve customer grievances proficiently in today’s competitive environment. With practical application, the program empowers participants to implement strategies that optimise critical customer interactions, gain data-driven insights, and utilise opportunities presented by automation.
By the end of the program, participants will be able to:
- Apply strategies to shape the critical role of frontline employees.
- Identify critical drivers of the service profit chain.
- Build and measure an effective CRM
- Recognize new ways of rethinking customer engagement.
- Effectively address customer grievances.
- Identify and implement key success drivers of CRM strategy.
- Gain insights on ways of customer engagement- A data-driven approach.
- Optimize critical customer interactions in an era of automation.
- Functional Consultants
- Team Leaders
- Customer Support Specialists
- CRM Team Leads
- Business Development Heads
- Relationship Managers
- Drive cross-functional collaboration to seize opportunities.
- Develop insights through surveys and metrics.
- Foster customer advocacy and creating customer delight.
Updated on: 21/08/2024
