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- 5 Star Customer Experience: Winning Strategies
5 Star Customer Experience: Winning Strategies
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Getting Started
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Intermediate Modules
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Certifications/Programs
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Online Interactive Courses
- Overview
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- Application of Python in trading & investing
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- Future and Option Trading Strategies
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- Advance Equity Research And Valuation Course
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Online / Self-Paced Courses
- Overview
- CORPORATE FINANCE, BOND MARKETS, BANKING, INVESTMENT & WEALTH MANAGEMENT
- Technical Analysis and Chart Patterns for Capital Markets
- Global Markets, Investments ,Instruments And Portfolio Management
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- Currency Market Trading Strategies
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Class Room Courses
- Overview
- One Day Workshop on Trading & Investing in Capital Market (Stock Market) (Mumbai)
- One Day Workshop on Trading & Investing in Capital Market (Stock Market) (Delhi)
- Technical & Fundamental Analysis in Capital Market (Mumbai)
- Technical & Fundamental Analysis in Capital Market (Delhi)
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- Gold as an Investment Instruments
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Enterprise Training
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- LEAP - Workshop for First Time Managers
- 5 Star Customer Experience: Winning Strategies
- Unmask the Magic of Finance for Non-Finance Professionals
- AI Fusion: Transforming Finance and Sales with GenAI
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- CyberFusion 2024: Revolutionizing BFSI Security Paradigms
- Compliance Chronicles: Regulatory Insights & Best Practices
- Navigating the Future: Strategic Leadership in BFSI
- Beyond the Glass Ceiling: Strategic Transformation Program for High Potential Women Bankers
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International Certificate Program
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- Corporate Treasury Management Macquarie University
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- Financial Modelling & Valuation THEMED TRACK
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Online Interactive Courses
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Student Requirement
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For Under graduates
- Overview
- B.Com in Banking and Capital Markets
- BBA in FM by NSE Academy & GITAM, Telangana
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- BBA in FM by NSE Academy & GITAM, Bangaluru
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- For Dealers
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For Working Professionals
- Overview
- Anna University - Online PG Certification Programme in Financial Analytics
- IIM Sirmaur (PGDM) - Post Graduate Diploma in Management (Data Science and AI)
- IIM Sirmaur (PGDM) - Post Graduate Diploma in Management (Tech.)
- IIM Kashipur - Executive Program in Fintech & Applied Financial Analytics
- IIM Raipur-Executive Development Program Investment Research Analysis
- Bootcamp on ESG Environmental , Social and Governance
- IMT Hyderabad-PG Certificate Program in Financial Technologies
- IIM Jammu Executive Program in Financial Analytics
- DeakinCo.'s - Business Intelligence with Data & AI
- Grant Thornton -Data Analytics & Business Intelligence Program
- Grant Thornton- Forensic Accounting and Fraud Investigation
- New York Institute of Finance- Micro Certificate
- DeakinCo.'s - Think Like A CEO Bootcamp
- RIMS-Applying and Intergrating ERM Theory Bootcamp
- Leveraging Data AI and Analytics for Continuous Risk Management Bootcamp
- Global Risk Management Professional Program
- New York Institute of Finance (NYIF) Certified-Global Investment Strategy Essentials (GISE)
- NSE Academy-Certificate Program in Finance for Non-Finance Professionals
- Certificate Program in Financial Modelling using Excel, R & Python
- Certificate Program in Machine Learning for Quantitative Finance
- PG Certificate Program in Financial Technologies Cohort-3
- NSE Academy Limited & IIM Jammu Executive Program in Financial Analytics
- MBA - FinTech The Future of Finance
- NSE Academy Limited & IIM Sambalpur MBA for Working Professionals at Delhi Campus
- NSE Academy Limited & IIM Sambalpur MBA for FinTech Management
- Certification Modules
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For Under graduates
5 Star Customer Experience: Winning Strategies
| Total Duration | Course Type |
|---|---|
| 2 Days | Offline / Classroom |
For more information, please Contact:
Meenakshi Chauhan – 8655647404
Email id: meenakshic@nse.co.in ; grovera@nse.co.in
5 Star Customer Experience: Winning Strategies is a dynamic program that provides attendees with the necessary skills and strategies they require to improve customer experiences. The program will focus on the key role of frontline employees and the drivers of the service profit chain, as well as the nuances of effective Customer Relationship Manager (CRM). Participants will learn innovative ways to engage with customers and Identify ways to resolve customer grievances proficiently in today’s competitive environment. With practical application, the program empowers participants to implement strategies that optimise critical customer interactions, gain data-driven insights, and utilise opportunities presented by automation.
By the end of the program, participants will be able to:
- Apply strategies to shape the critical role of frontline employees.
- Identify critical drivers of the service profit chain.
- Build and measure an effective CRM
- Recognize new ways of rethinking customer engagement.
- Effectively address customer grievances.
- Identify and implement key success drivers of CRM strategy.
- Gain insights on ways of customer engagement- A data-driven approach.
- Optimize critical customer interactions in an era of automation.
- Functional Consultants
- Team Leaders
- Customer Support Specialists
- CRM Team Leads
- Business Development Heads
- Relationship Managers
- Drive cross-functional collaboration to seize opportunities.
- Develop insights through surveys and metrics.
- Foster customer advocacy and creating customer delight.
Updated on: 21/08/2024
